Wedding Album Return Policy

Jason Giordano Photography & Video Studios

Wedding Album Returns

We take great pride in the quality and craftsmanship of our custom wedding albums. Because each album is custom-designed and printed specifically for our clients, returns are handled under the following guidelines:

1. Custom Products

All wedding albums are custom-made to order. Once final design approval has been given and the album has been sent to print, the order is considered final.

Custom wedding albums are non-returnable and non-refundable unless they arrive damaged or contain a manufacturing defect.

2. Damaged or Defective Albums

If your album arrives damaged or contains a printing/manufacturing defect:

  • You must notify us within 7 days of delivery

  • Please email photos of the damage to: [your email address]

  • We will review and, if approved, provide a replacement at no additional cost

We may require the damaged album to be returned before issuing a replacement.

3. Design Approval Responsibility

Clients are responsible for carefully reviewing and approving their album design before it is sent to print. We are not responsible for errors that were approved in the final proof (including spelling, layout, or image selection).

4. Shipping Costs

  • If an album must be replaced due to verified damage or defect, we will cover replacement shipping.

  • We are not responsible for shipping delays caused by carriers.

Non-Refundable Services

All photography, videography, content creation, live streaming, and related wedding services are non-refundable as outlined in our service agreement.

Deposits and payments for services secure your event date and are not eligible for return.

Contact Us

For all album-related concerns, please contact:

Jason Giordano Photography & Video Studios

Email: [your email]

Website: https://www.jgiordanophotography.com